CHERYL A. BARSTOW
1234 Witch Way
Salem, MA 01970
(xxx) xxx-xxxx
chantrea@attbi.com

CAREER SUMMARY

A well-organized and detail-oriented information systems professional with extensive computer and communication skills and a constant desire to be challenged and acquire new knowledge. A logical-minded individual, with the ability and eagerness to quickly grasp new material, the analytical skills required to solve complex problems, and the adeptness to prioritize multiple responsibilities and work effectively in a fast-paced environment. Skilled in local and wide area networking, data and telecommunications, and computer operations and administration. Versatile with a wide variety of computer operating systems including DOS, Windows (all flavors), Macintosh, OS/2, UNIX, and VAX VMS. Major strengths include Windows NT Domain networking, Novell NetWare administration, electronic mail, Internet and World Wide Web, and microcomputer hardware and software.

EXPERIENCE

IRIS ASSOCIATES, INC., Westford, MA 1996-1999
Network & Systems Administrator

Administration and maintenance of a 500-node TCP/IP, NetBEUI, and IPX Windows NT Network. Full responsibility for setup, operation, and administration of company-wide e-mail servers and Internet gateways utilizing Lotus Notes technology. Assisted Helpdesk support, new user setup, PC and Macintosh hardware and software troubleshooting.

• Implemented completely redundant e-mail setup with multiple servers utilizing the latest Lotus Notes SMTP technology.
• High-level participant in Move Team, charged with moving entire company, including network and communications infrastructure, to a newly constructed building.

VOICETEK CORPORATION, Chelmsford, MA 1995-1996
Network Administrator

Administered enterprise-wide TCP/IP and IPX network consisting of Novell NetWare 4.1, multi-vendor UNIX systems, PCs, and Macintosh. Also responsible for electronic mail utilizing MS Mail and UNIX mail, e-mail gateways, and CheckPoint Firewall-1 Internet firewall. Managed and participated in multiple projects, provided Helpdesk support, and assisted in complex desktop and notebook computer setups.

• Designed remote access solution utilizing Shiva LANRover to enable communication with satellite offices and remote user access.
• Implemented Voicetek Web site (off-site hosting) and provided Web authoring tool and training to Marketing staff enabling them to update Web pages as needed.
• Developed virus protection strategy utilizing McAfee products which encompassed protection at both the server and client level, as well as scanning of files coming in through the Internet.
• Participated in team to significantly improve network performance by implementing fiber backbone between network closets and migrating from IP routing to packet switching and flattening of IP network.
• Participated in implementation of corporate-wide backup strategy utilizing Legato NetWorker software to backup all UNIX and NetWare servers, as well as PC, Mac, and UNIX clients.

LERNOUT & HAUSPIE SPEECH PRODUCTS USA, INC., Woburn, MA 1992-1995
Network & Systems Administrator

Network administration of 20-node IPX/SPX and TCP/IP network; system administration of Novell NetWare 3.12, Lotus Notes, cc:Mail, voice mail, and Toshiba PBX; desktop hardware and software support for PC and Mac users.

• Built a 10Base-T Ethernet network utilizing IPX/SPX and TCP/IP protocols to provide internal connectivity, as well as access to the Internet and L&H’s remote locations over a 56 Kbps digital leased line.
• Implemented cc:Mail for local and remote e-mail communication with remote offices and the Internet.
• Coordinated and participated in the installation of Lotus Notes to provide company-wide sales tracking database and scheduled database replication between remote offices.
• Implemented L&H Web site by installing and configuring Mosaic Web server software on a PC-based UNIX system running Linux.
• Implemented backup strategy for backup of servers and individual network nodes by installing Digital Audio Tape (DAT) drive in file server and utilizing Cheyenne Software's ARCServe to backup to this drive.
• Installed SCO UNIX-based voice mail system from CallStream, which integrated L&H's voice compression and speech recognition algorithms.

XYLOGICS, INC., Burlington, MA 1989-1991
Manufacturing Administrator

Provided support to the Operations organization including Management Information Systems, Facilities, Production, Quality Assurance, Materials, Manufacturing Engineering, and Test Engineering.

• Set up and implemented an Octel voice mail system that increased efficiency in the handling and response time of incoming phone calls and message-taking in a high volume telephone environment.
• Provided hardware and software support for PC and VAX users in various departments.
• Programmed Siemens Saturn PBX phone system reducing the need for contracting technicians.
• Worked closely with MIS Manager to design and implement programs in DEC Command Language (DCL) that automated specific routine procedures and reporting needs.

NEW ENGLAND JOURNAL OF MEDICINE, Waltham, MA 1986-1989
Product Services Representative 1987-1989

Processed orders for all Journal and Massachusetts Medical Society special books/products, including requests to rent company mailing lists.

• Solely responsible for the processing of all subscriptions to newly-launched Journal of the American Board of Family Practice publication.
• Provided unofficial hardware/software support for PC users in various departments.
• Learned Structured Query Language (SQL) and debugged routine in-house software problems.

CRT Operator 1986-1987

Entered subscriber data into company mainframe database.

• Promoted within a year to Product Services Representative.

EDUCATION

NORTHEASTERN UNIVERSITY, Boston, MA

University College (part-time evening) 1988-present

• A.S. in Management Information Systems, June 1996
• Currently pursuing B.S.B.A. in Management Information Systems (3.8 Grade Point Average)

Center for Continuing Education (part-time evening) 1994-present

• Currently pursuing two State-of-the-Art Program Certificates of Professional Achievement in Networking and UNIX.

Additional courses include: NT System Administration, NetWare System Administration, Internetworking Courses & Seminars, C Programming, HTML & Web Page Design, CGI programming, Graphics Design.